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FAQs

Please visit this page or signup to our newsletter for production updates.

What is the Return Policy?

You can view our Return Policy by clicking here. 

Production Times

All items are printed on demand. Once your order is confirmed, please allow 3-7 business days for production (unless message in red text above states otherwise then please refer to red text).
 
Order Changes/Modifications: Since production may have already begun (depending on your place in production queue), we can not guarantee changes to a customer's order.

All orders (regardless of shipping method) allow for a production time of 3-7 business days on average. The average for most common styles is 3-5 business days. Some colour/style combinations may take up to 7 business days. We do not guarantee 'rush' or productions times faster than advertised (3-7 business days).

What are the shipping options?

Standard and Express Post via Australia Post.

By using Australia Post, we are able to offer the widest delivery coverage in Australia. Includes all Parcel Lockers, PO Boxes and remote locations for a flat rate fee.

Shipping time estimates
  • Standard Shipping: An additional 3-5 business days on average*
  • Express Shipping: An additional 1-2 business days on average*
*To metro areas in Australia. Country and Rural areas may take longer.

International Shipping: Allow 2-4 weeks on average.

Order Changes/Modifications: Since production may have already begun (depending on your place in production queue), we can not guarantee changes to a customer's order.

Do you have a Sizing Chart? 

For most products, a link to the supplier's product page & size chart be can found on all of their individual product listings. https://www.ascolour.com.au/all.html

Please find an example of our T-Shirt Size Guide below.

Where is Indigenous Grapevine located?

We are located on Kabi Kabi/Gubbi Gubbi/Jinibara Country (Glass House Mountains) but our suppliers warehouse is located in Naarm (Melbourne).

Where are our products made? 

All products are currently printed and despatched from our Supplier's Melbourne head office (located in Ferntree Gully). They are an Australian owned and operated company. 

The blank garments are responsibly sourced via AS Colour and you can find more information about the blank garments on their website here: https://www.ascolour.com.au/production-faqs

How do you Contact Us?

For all enquiries please feel free to email us: contact@indigenousgrapevine.com